FAQ

Most frequent questions and answers

No, it is free to sign up and use the loyalty program platform.

No, we do not require a minimum balance and there are no fees to set up or use the savings program.

No, it does not accrue interest like a standard savings account, and Till does not earn interest on your savings either.

You can withdraw it at any time.

Complete the online request form or mail a copy of the request form to the address listed. We process ACH payments every business day and mailed checks are sent out once per week.

We do not request banking information unless you are withdrawing funds and select the ACH/eCheck option.

You do not need a bank account to participate in the savings program. We can mail you a check when you want to withdraw funds from your savings account.

No, the money is yours and remains in the account indefinitely until you request a withdrawal.

Yes, you still pay rent to your Landlord or Property manager.

Yes, you still pay rent to your Landlord or Property manager. 

A loan that you can use to pay rent on-time.  We guarantee that it will be cheaper than your late fees and will give you more repayment flexibility.  Plus, you will avoid any risk of eviction.

Complete the online application. We respond within one day, and applying is free and does not affect your credit score.

You repay your loan to Till following the instructions given during loan origination.  You will still pay normal rent to your landlord.

Till is a financial services platform that improves residential landlord revenue by helping renters achieve financial stability.

In partnership with the landlord, Till encourages positive resident behaviors such as paying rent on time and renewing lease agreements through a cash-based incentive program. We also offer rental loans to renters. Landlords get paid on time directly from Till while renters access lower-cost credit options in times of financial instability.

Till’s resident loyalty program improves landlord cash flow by reducing the costs of delinquency, bad debt, and turnover. The rental loan pays the landlord directly, ensuring on-time payment.

Till charges a monthly success fee on total resident incentives earned in the loyalty program; we only get paid when renters pay on time. Rental loan participation is completely free for landlords.

No. Till integrates with your company’s property management system and pulls read-only information into our database. From there, we manage and implement the loyalty program to your residents through our online platform. You receive a monthly invoice for total incentives earned; we take care of the rest.

No, we work with landlords and property managers of all sizes, both multi-family and single-family. You can choose to pilot a portion of your portfolio or roll out the program to your entire resident base.

The landlord/PM indicates during initial setup which units are eligible to participate.  You can also add units in the future after a pilot period! 

Till offers participating and eligible residents access to a rental loan to avoid paying rent late.  When a renter uses a loan, Till pays you, the landlord, directly. Till is then responsible for collecting loan payments. The loan is unsecured and we do not garnish wages or inhibit the resident’s ability to pay rent in the future.